BENEFITS

IMPROVING SERVICE PROCESSES

Dräger’s Remote Service offering helps you satisfy these diverse demands by providing a proactive approach to equipment service. The result: A quick, convenient way to deliver cost efficiency, better uptime and peak equipment performance – while minimizing disruption to workflow. Dräger’s holistic approach to Remote Services offers features such as Help Ticket and Device Check to help you better leverage your service responsibilities.


MAXIMIZE SYSTEM AVAILABILITY

To provide you with answers as quickly as possible, data is checked against our entire global service database, which is updated frequently.
Comprehensive Device Checks help you to avoid failures before they occur. If support is required, the Help Ticket feature allows you to troubleshoot issues and quickly return equipment into service for improved uptime.
Should onsite assistance be required, a technician will arrive with the components needed to take care of the situation. This helps to avoid multiple site visits and helps improves the uptime of your medical devices.


TWO WAYS TO IMPLEMENT

With Dräger equipment that can be connected directly to the hospital network, such as the Evita Infinity® V500, Remote Service ONLINE makes the entire task easy! A touch of the device screen is all it takes. Non-networked devices require the Remote Service Link, a helpful tool used to download the data. The link consists of a data storage unit that saves various service data from the medical device and an interface to your PC. The Dräger online portal, ServiceConnect, serves as a management tool for you to transmit and receive data to and from the Dräger Remote Service System.


REMOTE SERVICE AVAILABILITY

As a part of the DrägerService® world- wide product portfolio, Remote Services are available under various contracts. Your local DrägerService® organization can work with you to determine which services best meet your needs.